How do I have a faulty item assessed?

We are sorry to hear that your item is faulty!


Please contact our Customer Service team here and provide as much detail as possible, including photos. A member of our Customer Service team will investigate this and provide an outcome as soon as possible.

Please note we take into consideration the below before proceeding with an outcome.

  1. How long have you owned the goods?
  2. Are the quality of the goods acceptable?
  3. Has the product been misused?