Why can’t I login to my account?

We are sorry to hear this!


As a first step, double check that you have an account with us. If you receive emails from us, that means you are subscribed to our database and you do not have an account with us. If you have created an account with us, that means you are an account holder. It’s important to note that these are different and not the same.

Next steps:

  1. As a first step in trying to fix this issue, we suggest double (and triple) checking your details. The password is the one you set up when opening your account.
  2. If you're still having difficulty, we suggest clearing your cookies or using another browser. 
  3. Resetting your password may also help you sign in - when prompted to put in your details, click the 'Forgot Password?' link and enter your email address. You'll be sent an email with instructions on how to reset your password. Keep an eye on your spam and junk folders as the email may end up there.